Refund policy

Last updated: September 5, 2026

At Quippity, we want you to feel confident about every purchase. If your order does not meet your expectations, we offer a straightforward 30-day return policy, free return shipping, no restocking fees, and exchanges, subject to the conditions outlined below.

This Return & Refund Policy applies to purchases made through quippity.shop and orders shipped within Canada.

1. 30-Day Return Policy

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a standard return, the product must:

Be returned within 30 calendar days of delivery.
Be new, unused, and in its original condition.
Not have been intentionally damaged, modified, repaired, or altered.
Include all original components, accessories, and hardware where applicable.
Be adequately packaged to prevent damage during return transportation.
Include the original packaging whenever reasonably possible.

You do not need to provide a reason for a standard return, provided the product meets the eligibility requirements above.

Quippity does not offer lifetime returns. The applicable return period is 30 calendar days from delivery.

2. Free Return Shipping

Quippity provides free return shipping for eligible returns.

Once your return request has been approved, our customer service team will provide instructions for arranging the return and, where applicable, the return shipping label.

Customers should not send products to an address other than the return address or shipping destination provided by Quippity.

Quippity will cover the standard return shipping costs for eligible returns.

If you arrange and pay for return shipping yourself without receiving prior authorization from Quippity, we may not be able to reimburse those shipping expenses.

3. No Restocking Fees

We do not charge restocking fees on eligible returns.

You will not be charged a percentage or fixed fee simply because you return an eligible product.

4. Products Not Eligible for Standard Returns

A product may be refused for a standard return if it:

Is returned after the 30-day return period.
Has been used beyond what is reasonably necessary to inspect the product.
Has been intentionally damaged, modified, repaired, or altered.
Is missing essential components, hardware, or accessories.
Is returned in an unsafe or substantially incomplete condition.
Was damaged after delivery because of improper handling, assembly, storage, or use.

Quippity does not have final-sale items. All products remain subject to the applicable return terms described in this policy.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under applicable law.

5. Furniture Assembly and Returns

Because many of our products are furniture items that may require assembly, we recommend carefully inspecting your product and confirming that you wish to keep it before completing assembly.

If you decide to return a product after assembly, please contact Quippity before disassembling or repackaging it. We will provide instructions based on the specific product and circumstances.

Customers should not attempt to modify, repair, or otherwise alter a product before contacting Quippity regarding a return or product issue.

6. Damaged or Defective Products

We understand that products can occasionally be damaged during transportation or may arrive with a manufacturing defect.

If your order arrives damaged, defective, or with missing parts, please contact us as soon as reasonably possible after delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs showing the affected product.
Photographs of the packaging if the damage appears to have occurred during shipping.

Our team will review the information and determine the appropriate resolution.

Depending on the circumstances, we may offer:

Replacement parts.
A replacement product.
A repair solution.
An exchange.
A refund.
Another appropriate resolution.

Please do not dispose of damaged merchandise or packaging before contacting Quippity, as photographs or additional information may be required to process your claim.

7. Incorrect or Missing Items

If you receive a product that differs from what you ordered, or if components are missing from your shipment, please contact us promptly.

We will review your order and work with you to correct the issue. Depending on the circumstances, this may include sending missing components, arranging a replacement, processing an exchange, or providing another appropriate resolution.

8. How to Request a Return

To start a return, contact our customer service team:

Email: leoreyes19978x@gmail.com
Phone: 416-259-3737

Please include:

Your full name.
Order number.
The product you wish to return.
The reason for the return, if applicable.
Any relevant photographs or supporting information.

Our team will review your request and provide the next steps.

Please do not ship your return before receiving return instructions from Quippity.

9. Return Inspection

Once your returned product is received, it may be inspected to confirm that it meets the conditions outlined in this policy.

If the product is eligible for a refund, we will process the refund after the return has been received and accepted.

If a product does not meet the return requirements because it has been substantially used, damaged, altered, or is missing essential components, we may contact you to discuss the available options.

10. Refunds

Once your return has been approved and processed, your refund will be issued to the original payment method used to place the order.

Quippity will process eligible refunds within 14 calendar days after the return has been approved and processed.

After Quippity issues the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

If you have received confirmation that your refund has been processed but do not see the funds in your account after the applicable period, we recommend contacting your payment provider or financial institution.

11. Partial Refunds

In certain circumstances, a partial refund may be considered if a product has a minor issue that does not substantially affect its functionality and you choose to keep the product rather than return it.

Any partial refund will be discussed and agreed upon with you before it is processed.

12. Exchanges

Quippity accepts exchanges, subject to product availability and the circumstances of the request.

If you would like a different product, color, size, or configuration, please contact our customer service team.

Depending on availability and the circumstances of your request, we may assist with an exchange or recommend returning the original product and placing a new order.

Any exchanged product must satisfy the applicable return conditions described in this policy.

13. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

leoreyes19978x@gmail.com
416-259-3737

We will make reasonable efforts to accommodate cancellation requests received before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In that situation, you may use the return process described in this policy once the order has been delivered, provided the product meets the return requirements.

14. Return Shipping Address

Returns should not be sent to the address listed below unless our customer service team specifically instructs you to do so.

Quippity
98 Inglewood Dr
Toronto, Ontario M4T 1H5
Canada

A return address and shipping instructions will be provided when your return request has been approved.

15. Return Policy by Country

Quippity currently ships and accepts returns for orders delivered within Canada.

This policy applies to Canadian orders. If Quippity begins shipping to additional countries, separate country-specific return terms may apply where required.

16. Questions About Your Return

If you have questions about this Return & Refund Policy or need assistance with a return, exchange, refund, damaged product, or defective product, please contact us: