Refund policy

Last updated: August 31, 2026

At Quippity, we want you to feel confident when purchasing pressure washers and cleaning equipment from our store. If your purchase doesn't meet your expectations, we offer a straightforward 30-day return policy, subject to the conditions outlined below.

1. 30-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the product must meet the requirements described in this policy.

After the 30-day return period has passed, we generally cannot accept return requests unless required by applicable Canadian consumer protection laws.

2. Return Eligibility

To qualify for a return, the item must:

Be returned within 30 days of delivery.
Be in its original condition.
Be unused or only reasonably inspected to determine whether it is suitable.
Include all original accessories, attachments, hoses, nozzles, manuals, and other components.
Include the original packaging where reasonably possible.
Not show signs of misuse, abuse, improper installation, modification, or damage caused by the customer.

For pressure washers, products should be completely drained of water, fuel, oil, or other fluids before being returned, where applicable. Gas-powered equipment must be returned in accordance with applicable carrier and safety requirements.

3. Free Return Shipping

Quippity provides free return shipping for eligible returns.

If your return is approved, we will provide instructions for returning the product. Please do not send an item back to us before receiving return instructions, as unauthorized returns may not be processed promptly.

We will provide the appropriate return shipping information or label when applicable.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during shipping
Defective upon arrival
Missing essential components
Different from the product you ordered

please contact us as soon as possible.

We may ask you to provide photographs or videos of the product, packaging, shipping label, or the issue so that we can assess the situation and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, repair, or full refund.

5. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the 30-day return period, provided the product satisfies our return conditions.

The product should not have been used beyond reasonable inspection. Products that have been operated extensively, damaged, modified, or contaminated may not qualify for a full refund.

6. Pressure Washer-Specific Requirements

Because our products include pressure washers and powered cleaning equipment, additional care is required when preparing a return.

Before returning a pressure washer:

Disconnect the equipment from any power source.
Drain water from the machine and hoses.
For applicable gas-powered models, follow the manufacturer's instructions for safely draining or preparing fuel and oil.
Remove any personal accessories or attachments that were not included with the original order.
Secure the product and accessories appropriately to minimize shipping damage.

Failure to properly prepare equipment for return may result in delays or affect eligibility where damage occurs because the item was improperly packaged or prepared.

7. Non-Returnable Situations

Quippity does not have final-sale items, so we do not designate any products as "final sale."

However, a return may be refused or a refund adjusted where the product has been:

Intentionally damaged.
Used improperly.
Modified or altered.
Damaged through negligence.
Returned with significant missing parts or accessories.
Returned in a condition substantially different from the condition in which it was received.

These limitations do not affect any rights you may have under applicable consumer protection laws.

8. How to Request a Return

To request a return, contact our customer service team with:

Your full name
Order number
Product name
Reason for the return
Description of the issue, if applicable
Photos or videos, if the item is damaged or defective

You can contact us at:

Email: leoreyes19978x@gmail.com
Phone: 416-259-3737

Our team will review your request and provide the next steps.

9. Return Approval

Once your return request is reviewed, we will confirm whether it qualifies under this policy.

If approved, you will receive return instructions. Please package the product securely and include all applicable accessories and components.

We recommend keeping your return tracking information until your refund has been completed.

10. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

The amount refunded will generally include the purchase price of the returned product and any applicable original shipping charges where required by law or where the return is due to an error, defect, damage, or other qualifying circumstance.

Because shipping is free on all Quippity orders, there is normally no original shipping charge to reimburse.

11. Refund Processing Time

After a returned product has been received and approved, refunds will be initiated promptly.

The time it takes for the refunded funds to appear in your account depends on your bank, credit card provider, payment processor, or other financial institution.

Once we have processed the refund, Quippity cannot control the exact posting time used by your financial institution.

12. Partial Refunds

In certain circumstances, a partial refund may be appropriate if a returned product has minor damage, missing accessories, or other issues that reduce its value, provided the circumstances do not require a full refund under applicable law.

We will communicate with you before applying any adjustment where appropriate.

13. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, please contact us before returning it.

Where appropriate and available, we may offer an exchange or replacement instead of a refund.

Replacement availability may depend on product inventory.

14. Returns for Multiple Items

If your order contains multiple products, you may request a return for one or more eligible items.

Each returned product must satisfy the applicable return requirements.

15. Return Shipping Damage

Customers are responsible for properly preparing products for return shipment according to the instructions provided by Quippity.

If an item is damaged during the return shipment because it was improperly packaged, we may need to investigate the circumstances before completing the refund.

16. Consumer Protection Rights

This Return and Refund Policy is intended to provide a convenient return process and does not limit or waive any mandatory rights or remedies available to customers under applicable Canadian federal, provincial, or territorial consumer protection laws.

Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will apply.

17. Policy Changes

Quippity reserves the right to update or modify this Return and Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

18. Contact Us

If you have questions about a return, refund, replacement, or exchange, please contact Quippity:

Quippity
98 Inglewood Dr
Toronto, Ontario M4T 1H5
Canada