Shipping policy

Last updated: August 31, 2026

At Quippity, we aim to make ordering pressure washers and cleaning equipment simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through quippity.shop.

1. Shipping Destinations

Quippity currently ships orders to customers throughout Canada.

We aim to make our products available to customers across Canadian provinces and territories, subject to carrier availability and applicable delivery restrictions.

2. Shipping Cost

Standard shipping is free on all orders.

There are no standard shipping fees added to eligible orders at checkout.

3. Standard Delivery

Our standard delivery timeframe is:

3–5 business days

Delivery times are estimates and generally begin after an order has been processed and handed over to the shipping carrier.

Business days typically exclude Saturdays, Sundays, and applicable statutory holidays.

4. Order Processing

After an order is successfully placed, we begin preparing the products for shipment.

Orders may require processing time before they are handed over to the carrier. Processing may include order verification, product preparation, packaging, and shipping documentation.

Once the order has been dispatched, the carrier's delivery period begins.

During periods of high order volume, promotions, holidays, or unexpected operational circumstances, processing may take longer than usual.

5. Shipping Confirmation

When your order has been shipped, we may send a shipping confirmation to the email address provided during checkout.

Where tracking information is available, the shipping confirmation may include tracking details that allow you to follow the progress of your shipment.

Tracking information may take some time to become active after the carrier receives the package.

6. Delivery Estimates

The stated 3–5 business-day timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery times may vary depending on:

  • Your delivery location

  • Carrier operations

  • Weather conditions

  • Statutory holidays

  • Seasonal shipping volumes

  • Remote or rural delivery areas

  • Transportation disruptions

  • Other circumstances outside our reasonable control

We will make reasonable efforts to ensure orders are shipped promptly, but Quippity cannot guarantee a specific delivery date.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully verify:

  • Full name

  • Street address

  • Apartment, unit, or suite number, where applicable

  • City

  • Province or territory

  • Postal code

  • Contact information

Quippity is not responsible for delays, failed deliveries, or additional carrier charges resulting from incorrect or incomplete address information, except where otherwise required by applicable law.

8. Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on its procedures.

If delivery cannot be completed, the carrier may leave delivery instructions, redirect the package, hold it at a pickup location, or return it to the sender.

If your package cannot be delivered because of incorrect address information or failure to collect the package, please contact us for assistance.

9. Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us so that we can assist you in determining the status of the shipment.

We may need to contact the carrier or review the tracking information before providing an update.

While we work with carriers to resolve delivery issues, carrier delays can occur for reasons outside Quippity's control.

10. Lost or Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, please first check:

  • Your front entrance or other designated delivery area

  • Mailroom or reception area

  • Nearby secure locations

  • With household members or building management

  • Whether a carrier delivery notice was provided

If the package remains missing, contact Quippity as soon as possible so we can help investigate the delivery.

11. Damaged Packages

Please inspect your package when it arrives.

If the packaging or product appears damaged, contact us promptly and provide photographs of the package and the affected product where possible.

For damaged products, we may request additional information or images to help determine the appropriate resolution.

Depending on the circumstances, an eligible customer may receive a replacement, refund, or other appropriate remedy.

12. Incorrect or Missing Items

If you receive an item that differs from what you ordered, or if an expected item or component is missing, contact us as soon as possible.

Please provide your order number and a description of the issue.

We will review the order and work to provide an appropriate resolution.

13. Pressure Washer Delivery

Some of our products are powered pressure washers and cleaning equipment.

Customers should inspect these products upon delivery and follow the manufacturer's instructions before operation.

For gas-powered equipment, customers should follow all applicable manufacturer instructions regarding fuel, oil, storage, transportation, and safe operation.

Do not operate equipment that appears to have been damaged during transportation. Contact Quippity for assistance instead.

14. Shipping Restrictions

Certain products may be subject to transportation or delivery restrictions because of their specifications, fuel systems, batteries, or other characteristics.

Where a particular product has a special shipping restriction, we may contact you after your order is placed to discuss the available options.

If we are unable to fulfill an order because of a shipping restriction, we will provide an appropriate resolution, including a refund where applicable.

15. Statutory Holidays

Orders may experience delays during Canadian statutory holidays and periods when shipping carriers or fulfillment facilities operate on reduced schedules.

Business-day delivery estimates do not generally include weekends or statutory holidays.

16. Changes to Shipping Information

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address change will be possible once an order has entered processing or has been handed to the carrier.

If the order has already shipped, you may need to work directly with the carrier regarding available delivery options.

17. Shipping and Returns

If you need to return an eligible product, Quippity provides free return shipping in accordance with our Return and Refund Policy.

Please do not return a product without first contacting us and receiving return instructions.

18. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Quippity
98 Inglewood Dr
Toronto, Ontario M4T 1H5
Canada

Email: leoreyes19978x@gmail.com
Phone: 416-259-3737

Our customer service team will be happy to assist you with your order and delivery questions.