Shipping policy

Last updated: September 5, 2026

At Quippity, we aim to make ordering your furniture simple and convenient. This Shipping Policy explains how we process and deliver orders placed through quippity.shop.

We currently ship our products to customers throughout Canada.

1. Shipping Destinations

Quippity currently ships to Canada.

We do not currently offer standard shipping to destinations outside Canada.

If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.

2. Free Shipping

Shipping is always free at Quippity.

There are no standard shipping charges added to eligible orders during checkout.

3. Processing Time

Orders are generally processed after payment has been successfully received and the order information has been confirmed.

Processing may require additional time during periods of high order volume, holidays, promotions, or other circumstances that affect fulfillment operations.

If additional processing time is required for your order, we will make reasonable efforts to keep you informed.

4. Standard Delivery

Our standard estimated delivery timeframe is:

3–5 business days

This timeframe is an estimate beginning after your order has been processed and dispatched.

Business days generally exclude weekends and applicable public holidays.

Delivery times may vary depending on the destination, carrier availability, weather, seasonal demand, and other circumstances beyond our reasonable control.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully verify:

  • Full name

  • Street address

  • Apartment, unit, or suite number, where applicable

  • City

  • Province

  • Postal code

  • Contact telephone number

Quippity is not responsible for delays, failed deliveries, additional delivery attempts, or additional costs caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible.

6. Order Tracking

When tracking information is available for your order, it may be provided through the applicable delivery service or communicated to you through the contact information associated with your order.

Tracking availability and update frequency may vary depending on the carrier and shipment.

Please allow some time for tracking information to become active after your order has been dispatched.

7. Delivery Delays

Although we aim to meet our estimated delivery timeframe of 3–5 business days, delivery dates are estimates and are not guaranteed.

Delays may occur because of:

  • Severe weather.

  • Transportation disruptions.

  • Carrier delays.

  • High shipping volumes.

  • Public holidays.

  • Remote or difficult-to-access delivery locations.

  • Incorrect or incomplete address information.

  • Unexpected operational issues.

  • Other circumstances outside Quippity's reasonable control.

If your order is delayed, please contact us and we will make reasonable efforts to assist you.

8. Large Furniture Deliveries

Because Quippity offers furniture such as sofas, sectionals, and loveseats, some products may require special handling during transportation.

Customers should ensure that the delivery location can accommodate the dimensions of the ordered product and that there is a suitable path for delivery.

Before ordering, we recommend checking:

  • Doorway dimensions.

  • Hallway width.

  • Stairway access.

  • Elevator dimensions, where applicable.

  • Available space at the intended delivery location.

Quippity is not responsible for unsuccessful delivery resulting from insufficient access to the customer's property.

9. Receiving Your Order

When your order arrives, we recommend inspecting the package and product as soon as reasonably possible.

If the package appears visibly damaged, please document the condition with photographs where possible.

If the product itself is damaged, defective, incomplete, or incorrect, contact Quippity as soon as possible with your order number and photographs showing the issue.

Please retain the original packaging until the issue has been reviewed and you have received further instructions.

10. Missing or Incorrect Items

If your order is missing an item, contains missing components, or contains a product different from what you ordered, please contact our customer service team.

We will review the order and work with you to determine an appropriate resolution, which may include replacement components, a replacement product, or another available remedy.

11. Failed Delivery

If a delivery attempt is unsuccessful because the customer provided an incorrect or incomplete address, was unavailable when required, or otherwise prevented delivery, additional delivery attempts may be subject to the carrier's procedures.

Please contact us promptly if you believe your order could not be delivered successfully.

12. Lost Packages

If tracking indicates that a package has been delivered but you have not received it, please contact us so that we can investigate the situation.

We may request information such as your order number, delivery address, and confirmation that you have checked the delivery location and surrounding areas.

We will work with the applicable delivery provider where necessary to investigate the shipment.

13. Shipping Restrictions

Certain locations may have delivery limitations depending on carrier availability and logistical considerations.

If an order cannot reasonably be delivered to the address provided, we may contact you to discuss available options.

If we are unable to fulfill the order, we will provide an appropriate resolution, which may include cancelling the order and issuing a refund.

14. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will make reasonable efforts to accommodate address-change requests before the order has been dispatched.

Once an order has been shipped, we may be unable to change the delivery address.

15. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests received before dispatch will generally have the best chance of being accommodated.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may be able to use our Return & Refund Policy after delivery, provided the product qualifies for a return.

16. Shipping and Returns

If you need to return an eligible product, Quippity provides free return shipping in accordance with our Return & Refund Policy.

Returns must be authorized before the product is shipped back.

Please do not send a return to our business address unless our customer service team specifically instructs you to do so.

17. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Quippity
98 Inglewood Dr
Toronto, Ontario M4T 1H5
Canada

Email: leoreyes19978x@gmail.com
Phone: 416-259-3737

We will make reasonable efforts to assist you with your order and delivery questions.